Shopping Information
How long does it take to receive my order?
The delivery time varies from 7 to 26 days, depending on the country of origin of the product and the final destination.
Can I return a product if I am not satisfied?
Yes, all products have a 30-day return guarantee after receipt, provided they are in the original undamaged packaging. Photos or videos of the product are required.
What should I do if my product arrives damaged?
If the product arrives damaged, please contact us immediately and send photos or videos of the damaged product. We will arrange for a replacement or refund as needed.
Do you offer warranties on products?
Yes, all products have a 30-day return guarantee after receipt, provided they are in the original undamaged packaging. Photos or videos of the product are required.
Do you offer free shipping?
Yes, we offer free shipping on many orders, regardless of the purchase value.
How can I contact customer service?
You can contact our customer service through our website, by email contact@7eletron.com, or through social media.
Do you accept payment by credit card?
Yes, we accept payment by credit card, as well as PayPal and other online payment methods.
What countries do you deliver to?
We deliver to various countries, including Brazil, the United States, Canada, and many others. To check if we deliver to your country, please check the checkout page.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Please contact us for more information on wholesale discounts.
How do I know if my order has been confirmed?
You will receive a confirmation email once your order has been processed. This email will contain all the details of your order, including the tracking number, if applicable.
Can I track the status of my order?
Yes, you can track the status of your order through our website. Simply log in to your account and access the "My Orders" section.
How do I return a product?
To return a product, please contact us within 30 days of receipt and provide your order number and reason for return. You will also need to send photos or videos of the product. We will arrange for the return or exchange of the product as needed.
What is the refund deadline for a return?
The refund deadline for a return is up to 15 days after we receive the product at our warehouse. Once we receive the product and verify that it is in suitable condition, we will initiate the refund process. The refund will be made in the same manner as the original payment.
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